Return Prime:Return & Exchange logo

Return Prime:Return & Exchange

Free plan available

Return Prime runs your full post-purchase returns flow. Customers raise returns & exchanges on a branded portal. Rules auto-approve or reject requests by reason, product & return window. Offer exchanges, store credit or refunds, & upsell during the return to hold revenue. Choose when to charge an exchange price difference, extend the window on one order, and refund Buy X Get Y orders pro-rata. Track SLA breaches, connect 100+ WMS & logistics tools, support EU right of withdrawal & 24x7 support.

★ 4.8 (770 reviews)
Pricing: Free to install. Paid plans from $19.99/month
Install on Shopify App Store ↗ View Partner Portfolio (Appsdart Solutions Private Limited) → Shopify Partner Page ↗

Pricing Plans

Free to install. Paid plans from $19.99/month

Start

Free to install

$0.49 per additional request

  • 5 Free Return Requests
  • Branded Returns Portal
  • Variant Exchanges
  • Unlimited Return Reasons
  • Customer Portal in Multiple Languages
  • Add Upto 2 Logistics/Carriers
  • EU-compliant withdrawal button
  • Custom Email Notifications

Grow - Starting at

$19.99/month

$0.49 per additional request

  • 60 Requests per Month
  • All Features in Free Plan
  • Auto-Approve Return/Exchange Requests
  • Pro-Rated Refunds on BXGY Orders
  • Status Tracking for Returns/Exchange
  • Advanced Analytics
  • Refund to Store Credit
  • 24*7 Live Support

Thrive AI

$79.99/month

$0.79 per additional request

  • 180 Requests per Month
  • All Features in Grow Plan
  • Intelligent Exchange Discount
  • Intelligent Return Fees
  • Pro-Rated Refunds on BXGY Orders
  • Category Level Insights
  • Customer Profile based Incentives
  • Account manager + 24/7 live support

Scale

$149.99/month

$0.49 per additional request

  • 450+ Requests per Month
  • All Features in Grow Plan
  • Integrate with WMS of Your Choice
  • Unlimited Users & Logistics/Integrations
  • Webhook & API Access
  • SLA Management
  • Dedicated Account/Revenue manager
  • Performance Review Meetings

Key Features

  • ✓ 5 Free Return Requests
  • ✓ Branded Returns Portal
  • ✓ Variant Exchanges
  • ✓ Unlimited Return Reasons
  • ✓ Customer Portal in Multiple Languages
  • ✓ Add Upto 2 Logistics/Carriers
  • ✓ EU-compliant withdrawal button
  • ✓ Custom Email Notifications

About Return Prime:Return & Exchange

Shopify's #1 returns app for India, US, UK, Germany, UAE, Canada and 100+ countries. Trusted by 10000+ merchants and 5M+ customers.

App Details

STATUS
Active in Shopify App Store
LAUNCHED
October 8, 2020
LAST VERIFIED
Oct 5, 2026

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